Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You will find almost all the answers to your questions in the user–friendly Help section incorporated into our Web Control Panel. It includes an ever–growing repository with regularly asked questions and exhaustive educational articles compiled by our proficient help desk support staff.

  • Top quality support service
  • Educational Videos

  • We have prepared a selection of instructional video tutorials that visually explain how to resolve a common problem associated with your Linux cloud web hosting account. You’ll find the how–to videos in the Help section.

  • Intuitive help center
  • A 60–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 help desk service and come with a 1–hour response time guarantee. Our practiced support engineers will be online 24/7 and will settle any problem that you may stumble upon within less than 1 hour after the client support ticket submission. Normally, a response will be provided to you in less than 20 minutes.