Client Support Channels
A One–Hour Ticket Response Guarantee
All your support requests will be attended to in no more than 1 hour after the support ticket or email is received. If your case requires additional assistance from a server administrator, we’ll forward the ticket or the e–mail to the person in charge, right away and will leave a note to notify you that more time will be required for reaching a solution. If you make use of the Optional Managed Services package, all of the services included there will be performed whenever you prefer.
A Top–Notch Help Desk Service
- We’ll be at your disposal round–the–clock to reply to any enquiries that you may have connected with our Web Control Panel or any of the apps that we have pre–installed for you on the dedicated server. In case you also need help handling server administration tasks, have a look at our Optional Managed Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
Each Linux dedicated hosting server includes our free Web Control Panel, which boasts an exhaustive knowledge base and a group of step–by–step video tutorials. Whenever you require help with the Web Control Panel, just press the Help or Videos buttons located in the top right corner.