A ticketing system is the most widely used means of correspondence that web hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to resolve an issue that takes some time to examine or that has to be escalated to a sysadmin. Thus, all replies contributed by either side will be kept in the very same place in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which means that you will need to sign in and out of at least 2 accounts to accomplish a specific procedure or to get in touch with the hosting company’s client care staff. If you desire to manage a handful of domains and each one of them is hosted in a different account, you will have to use even more accounts simultaneously. On top of that, it may take a substantial period of time for the hosting provider to answer your ticket requests.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while browsing your files or configuring various account settings. The ticketing system is being closely monitored 24x7 by our customer service technicians and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast to certain web hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you need and request info with regard to any billing or technical problem. On top of that, you can read a number of help articles, which will help you tackle the most commonly experienced difficulties on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which goes to say that you will not require one more platform to contact our client support staff – you can do that on the spot the moment you confront a complication. Submitting a new ticket takes several clicks of the mouse and tracking down an older one is just as easy. Using our clever search filter, you can quickly find any ticket that you have already submitted. You can send a ticket at any moment in time as our client support engineers are working day and night and respond in less than an hour, even though it seldom takes that much to receive support. With the Hepsia Control Panel, you will have everything in a single place and you can forget about having to sign in and out of two or more platforms to solve a simple problem.