A ticketing system is the most widely used means of correspondence that web hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to resolve an issue that takes some time to examine or that has to be escalated to a sysadmin. Thus, all replies contributed by either side will be kept in the very same place in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which means that you will need to sign in and out of at least 2 accounts to accomplish a specific procedure or to get in touch with the hosting company’s client care staff. If you desire to manage a handful of domains and each one of them is hosted in a different account, you will have to use even more accounts simultaneously. On top of that, it may take a substantial period of time for the hosting provider to answer your ticket requests.