Being able to communicate with your cloud web hosting company any time you have any questions or experience any difficulties is really important and how quickly they will respond and react is often essential, particularly if your web site is business-oriented, as more downtime can often mean losing prospective customers. The support options are a way to distinguish actual providers from resellers. The latter in most cases respond only to e-mail messages or support tickets and you'll need to wait for a day or longer so as to receive a reply. If your problem needs a few responses, you could end up losing a few days in order to have a basic problem solved. When you use the services of an authentic and reputable web hosting company, you should be able to get in touch with the support at any time and receive an instant response whatever the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for our cloud web hosting
plans are twenty-four-seven, therefore you can forget all about waiting for a couple of days to get assistance. If you aren't our client yet, you can phone us, chat with an agent or send an e-mail. If you do have an account, you are able to open a support ticket in addition to the other three methods of contact. You'll be able to select the most appropriate way to contact us based on where you are or what kind of hardware you're using. We can easily assist you for almost any webhosting-related question that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get timely assistance, particularly when your site is not running as it should be for whatever reason. All of our Linux semi-dedicated hosting
come with 24/7 customer and tech support, which means that in case anything comes up, you will be able to use plenty of methods to let us know - phone line with several local numbers globally, live chat, e-mail messages and support tickets. The first two choices are for pre-sales, billing and basic issues, so that if you don't have an account yet, for instance, you're able to receive extra information about our services, or we will help you with less difficult technical matters. The next two methods are for strictly technical matters or anything that's more time-consuming because it is much easier track the conversation between you and our support team. The warranted maximum answer time for them is only an hour, the typical one - 15-20 minutes, so you will not have to wait for an entire day in order to receive support as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Web Hosting
If you acquire a virtual private server
from us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local phone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. When you are an active customer and you need assistance with a technical issue which requires additional time to investigate or resolve, you will be able to open a ticket through your billing account or you'll be able to send an e-mail and we'll take care of the trouble and send you a response within one hour. The response time is warranted 24/7, including holidays and weekends, yet for many issues it takes a maximum of half an hour to receive support. Our support service covers your VPS as well as all the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server
plans that we supply feature 24/7 support through several means of communication and with a 1-hour maximum answer time guarantee. When you want to find out more about the plans or you have any kind of billing or general questions, you will be able to phone one of the local numbers that we have worldwide or you can use our live chat support and consult with a live representative. For entirely technical difficulties which require assistance from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you could send an e-mail message, because these channels are more appropriate to monitor a given issue. The answer time for them rarely exceeds 30 mins, therefore you can forget all about waiting for an entire day so as to get assistance. The support service is available for all of the server-related matters, and the pre-installed software. In the event that you want support for third-party applications, you can consider obtaining the Managed Services upgrade that we provide with all of the plans.